F.A.Q

Is a quote required? Free?

Absolutely. It's an extremely easy process which takes 5-10 minutes. Together, we'll do a walk around of the property to mutually determine the most efficient way of clearing and cleaning the estate. We can discuss any specific requests or questions you may have. D.E.S will offer advice on how to best approach the situation, making the entire process easier for you and your family. Once the walk around is completed, you will receive your free no obligation quote via email within 24 hours.

How are your quotes based?

Property size and layout, work involved, the number (and size) of chattels to be removed and how; auction, donation or refuse and the proximity of these locations. Other factors include; site access, how clean, messy or cluttered the estate is, the urgency required to have it completed and of course, any specific client requests. Having vast experience in this industry, you get to know what it takes and the costs involved pretty quickly for comparable sized estates and the work involved.

What happens to all the chattels?

We determine what (if any) value each item has and load them into our vehicles accordingly, for either selling / auctioning, donating or refuse. We are quick but careful. If we spot sentimental items we believe your family would cherish that you may have overlooked, we will contact you immediately.

While the emptying and cleaning of the estate takes around 1-5 days, selling and auctioning of your items can take 1-4 weeks to complete. After 1-4 weeks we will deposit the profits into your nominated bank account along with a breakdown of sales. 

D.E.S take a 25% commission / finder's fee for our efforts in locating the best prices for your chattels. Industry standard is 25% - 30%. We have found by taking a little extra time, we net a much better profit for our clients. The 25% covers our dedication and time in achieving our clients the best price possible. Full details of sales will be provided.

How long does D.E.S take to empty and clean an estate?

It depends on the size and layout, how clean the estate is and the work involved / requested. D.E.S are efficient and thorough and complete the requested work done in a timely fashion without sacrificing quality. As a ball park, an average condition 3-bedroom home = 2-4 full days. For larger homes, 4-5+ bedrooms, multiple bathrooms = 4-6 full days. During this time frame, D.E.S turn a fully furnished estate and tired garden into an empty and clean saleable property.

Do you do hoarder jobs? 

Yes we do. D.E.S are here to help in even the worst situations imaginable (yes, just like you see on the TV programs!). Skip bins, hazmat suits, commercial equipment, all the contacts, pure elbow grease and a close knit reliable team take care of even the "scariest" jobs. Don't be put off or embarrassed, we've seen it all!

What payment methods does D.E.S accept?

Most of our clients pay via online banking as this is convenient. We also accept cash. For clients normally resident overseas, payment in full via cleared funds is required prior to commencement of the job.

What if I am not completely satisfied?

Whilst this has never happened, we will always stand by our work. If there is something you feel we could have done better, D.E.S will put it right. 100% guaranteed. After the job is completed, we will meet at the property and do a walk around together allowing you to inspect the work. D.E.S want our clients happy when they leave and we encourage them to speak up. 

What areas do you service?

We service the ENTIRE North Island. From Wellington to Cape Reinga, Napier across to Taranaki and everywhere in between!

Do I / we have to be in New Zealand when using your services?

No. Not at all. We realise family members or next of kin may reside outside of New Zealand and we are more than happy to work with you. So whether you're in the UK, Finland, Chicago or Dubai, D.E.S can most definitely can help. Note: As you reside outside of New Zealand, payment must be made in full prior to work commencing. 

Are deceased estates all you do?

While most of our work are deceased estates, we are also known as the hoarder / hoarding specialists. Deceased or moved into a retirement village, if you, your family or firm have a job that is too large to handle, D.E.S Ltd will step in and complete it to the highest standard and in a timely manner.

Does someone have to be home?

No. Based on our experience, having a client around the house, slows us down. Not having a client present allows us to do the work quoted and required unhindered, efficiently and in a more timely manner.